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5 Simple Strategies to Turn Conflict Into Consensus for Senior Managers

If you are a newly hired or recently promoted senior manager …stick_figure_bullhorn_person_1600_wht - Copy

Congratulations on your new position!  Your climb to the top is well deserved.  But when the shine wears off, you soon may be faced with a HUGE problem for which you were not prepared:

OFFICE CONFLICT!

Your biggest challenge is not mastering the technical aspects of your job.  That’s the easy part.

The biggest challenge you (and one you may find you have the least control over which has the biggest impact on your success) is your team’s ability to work together with ease.

Because people bring their stress, negativity and sometimes difficult personalities to work, they can’t just leave their emotions at the door when they come to work.

And, you can’t do it either.  Emotions are contagious!

Here is Strategy #1:  How to turn conflict into consensus:

#1: Emotions are contagious! Literally. The human brain contains “mirror neurons” which are like antennae for emotion (e-motion = energy in motion).

Strategy #1: When you find the person you are talking to beginning to get “stressed out” (i.e., holding their breath, raising their voice, tensing their jaw or fists) ….

  • STOP!
  • Take a DEEP BREATH ….
  • RAISE YOUR EYEBROWS (both at the same time) and
  • ASK (with genuine CURIOSITY, because if you say it with sarcasm you’d better duck): “What did you hear me say that got that response?”

When you are truly listening to the other person and get a response you were not going for or are surprised about (their frustration, for example), use the steps above to “Check in and check it out…”  Then, listen again to their response (what they thought they heard you say will not be what you meant).  Don’t see this as your opportunity to get angry, just take a “re-do” and say, “Okay, you heard me say (blah blah blah), can I say it differently?”  Asking permission seldom gets a “no” so you will likely get a “yes.”  Then rephrase your statement and move forward.

What is your best advice to new senior managers when it comes to turning conflict into consensus?

Your ability to address, manage and eliminate conflict will have a direct impact on your team’s ability to have confidence and to put their unquestioned trust you and your leadership skills.

NEWSFLASH:  Your team makes this decision within your first few days (or hours) on the job.  Everyone’s watching to see if you fall back down the corporate ladder.F fail grade

And a few might even be taking bets on how long you last … You need these skills.

Now.

For Strategies #2 – 5, check out a brand new audio program:

5 Simple Strategies to Turn Conflict Into Consensus

Click the link below for more information (and the first 20 fast action takers get extra bonuses and audios!)

http://sustainable-leaders.com/conflict-to-consensus-audio/

To Your Sustainable Leadership!

Christina

PS.  Post your comments and best advice below for newly hired or recently promoted senior managers who are experiencing an undercurrent of conflict in their new team

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