Congratulations on your new position! Your climb to the top is well deserved. But when the shine wears off, you soon may be faced with a HUGE problem for which you were not prepared:
Your biggest challenge is not mastering the technical aspects of your job. That’s the easy part.
The biggest challenge you (and one you may find you have the least control over which has the biggest impact on your success) is your team’s ability to work together with ease.
Because people bring their stress, negativity and sometimes difficult personalities to work, they can’t just leave their emotions at the door when they come to work.
And, you can’t do it either. Emotions are contagious!
#1: Emotions are contagious! Literally. The human brain contains “mirror neurons” which are like antennae for emotion (e-motion = energy in motion).
Strategy #1: When you find the person you are talking to beginning to get “stressed out” (i.e., holding their breath, raising their voice, tensing their jaw or fists) ….
When you are truly listening to the other person and get a response you were not going for or are surprised about (their frustration, for example), use the steps above to “Check in and check it out…” Then, listen again to their response (what they thought they heard you say will not be what you meant). Don’t see this as your opportunity to get angry, just take a “re-do” and say, “Okay, you heard me say (blah blah blah), can I say it differently?” Asking permission seldom gets a “no” so you will likely get a “yes.” Then rephrase your statement and move forward.
What is your best advice to new senior managers when it comes to turning conflict into consensus?
Your ability to address, manage and eliminate conflict will have a direct impact on your team’s ability to have confidence and to put their unquestioned trust you and your leadership skills.
And a few might even be taking bets on how long you last … You need these skills.
Click the link below for more information (and the first 20 fast action takers get extra bonuses and audios!)
To Your Sustainable Leadership!
PS. Post your comments and best advice below for newly hired or recently promoted senior managers who are experiencing an undercurrent of conflict in their new team[sharebox5_no_border] [/sharebox5_no_border]
Watch your language!
To eliminate “lizard brain” (the emotional hijack caused by stress) avoid asking questions like “Why did you ..??” “WHY can’t you …?” “WHY don’t you …?” “WHY?” not only results in the listener feeling defensive, but also rarely matters when we are looking for solutions to a problem.
A better question effective leaders ask begins with “what” or “how” and helps people think. One example is asked with genuine curiosity (remember to manage your frustration first) … “What did you hope would happen by doing XYZ?”
Then, if you want people to trust you, shut up and listen.
To get the other 20 Ways to Eliminate Leadership Stress for You AND Your Team, click the link below to register for a free webinar:
Stress causes more than just physical symptoms. Did you know stress in the workplace erodes trust, productivity and creativity of you and your team?
Discover 21 Ways to Eliminate Stress to be able to do your best work, feel happier and more satisfied at the end of the day (and help your team do so, too!)